Support & privacy.

This page explains how Novaworks handles theme support requests submitted through this website.

What we help with

We help with Inseam’s built-in features, theme setup, sections, blocks, and bugs in the theme. Custom design or development needs a separate scope. For third-party app behavior, contact the app developer. For Shopify account, billing, payment, or shipping configuration, contact Shopify support.

What to send

Include your store URL, theme version, a description of the issue, and steps to reproduce it. You may attach screenshots or a PDF, or include a link to a recording. Please remove customer information from screenshots and documents.

Never send your Shopify account password, payment details, or API access tokens. A collaborator request code is optional. Sharing a code does not grant access: you still review and approve a collaborator request in Shopify.

How we use your details

We use your name, email, store URL, message, and any optional details or files to investigate your request and reply to you. Form submissions are sent to the Novaworks support inbox through our email delivery provider, Resend. They are not added to a marketing list.

Access and deletion

Support correspondence is accessible to the people handling your request and the service providers involved in delivering and storing the email. To request correction or deletion of your support correspondence, contact novawrs@gmail.com.

Getting a reply

We review requests on business days from Vietnam (GMT+7) and respond by email. Some issues may require additional information or collaborator access to investigate. If you cannot use the form, email us directly.